Privacy, house rules and your stay

Who is responsible

The controller of your personal data is Agnieszka Kret, Arnika Apartamenty, Skrzynka 60C, 57-541 Lądek-Zdrój, Poland. Contact: +48 691 836 219, booking@arnikaapartmenty.com.

What we collect and why

When you send a booking request we receive your name, email address, phone number, number of guests, requested dates and your message. We use them only to answer your request and, if you book, to arrange your stay (Art. 6(1)(b) GDPR, steps taken at your request before entering into a contract). If a booking follows, some data must be kept to meet tax and accounting obligations (Art. 6(1)(c) GDPR).

Who receives your data

Your request is delivered by email through Resend (email delivery service) and stored in our email inbox. These providers process the data only on our behalf. Where a provider is located outside the European Economic Area, the transfer is based on safeguards approved by the European Commission, such as Standard Contractual Clauses. We do not sell your data or use it for advertising.

How long we keep it

Requests that do not lead to a booking are deleted within 12 months. Data related to a booking is kept for as long as tax and accounting law requires.

Your rights

You can ask for access to your data, its correction, deletion, restriction of processing, or a copy in a portable format, and you can object to processing. Contact us using the details above. You also have the right to lodge a complaint with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, uodo.gov.pl).

Cookies

This website does not use tracking or advertising cookies, and fonts and images are served from our own server. The only cookie we set remembers the language you choose.

Providing your details is voluntary, but without them we cannot reply to your request.

§1. General provisions

1. These Rules set out the terms of staying at Arnika Apartamenty.
2. Making a reservation and starting the stay constitutes acceptance of these Rules.
3. The Guest undertakes to comply with these Rules and with the house regulations in force on the property.

§2. Check-in and check-out

1. The rental day begins at 3:00 pm and ends at 11:00 am.
2. Early check-in or late check-out is possible only if agreed with the owner in advance and subject to the apartment's availability.
3. Staying in the apartment after the end of the rental day without the owner's consent may result in an additional charge.

§3. Rules of stay

1. Only the persons registered at the time of booking may stay in the apartment.
2. Parties, gatherings that disturb the peace and excessive noise are prohibited.
3. Guests must observe quiet hours from 10:00 pm to 6:00 am.
4. Any unlawful activity in the apartment is prohibited.
5. Removing the apartment's equipment from the property is prohibited.
6. Excessive consumption of alcohol on the property that disturbs order or the peace of other Guests, or endangers people or property, is a breach of these Rules and entitles the owner to terminate the agreement immediately and require the Guest to leave the apartment without a refund for the unused part of the stay.
7. Before leaving the apartment, Guests must empty the fridge of any remaining food and take the rubbish to the designated containers.
8. If the apartment is left in a grossly untidy state requiring above-standard cleaning, the owner reserves the right to charge an additional fee of PLN 200.00.
9. The owner reserves the right to refuse accommodation to a person arriving for check-in who is clearly under the influence of alcohol or other intoxicating substances, if their condition may threaten the safety, order or peace of other Guests or the property. In such a case the Guest is not entitled to a refund of the fee paid for the stay.

§4. Smoking

1. Smoking cigarettes, e-cigarettes and other tobacco products is strictly prohibited in all rooms of Arnika Apartamenty.
2. A breach of this ban may result in a charge covering the cost of professional ozone treatment and odour removal.

§5. Animals

1. Animals are not allowed at Arnika Apartamenty.
2. If this ban is breached, the owner reserves the right to charge an additional fee covering the cost of cleaning and of removing any dirt or damage.
3. Bringing an animal into the apartment without prior agreement is a breach of these Rules and entitles the owner to terminate the rental agreement immediately and require the Guest to leave the apartment without a refund for the unused part of the stay.

§6. Guest liability

1. The Guest is financially liable for any damage to or destruction of the equipment caused by them or by persons for whom they are responsible.
2. Any faults noticed must be reported to the owner immediately.
3. If keys are lost, the owner may charge the Guest the cost of replacing them.

§7. Safety

1. When leaving the apartment, the Guest must close the windows, turn off the water, switch off unnecessary electrical appliances and lock the door.
2. The use of open fire in the apartment is prohibited.

§8. Owner liability

1. The owner is not liable for the loss of or damage to items left behind by Guests.
2. The owner is not liable for interruptions in the supply of utilities caused by circumstances beyond the owner's control.

§9. Final provisions

1. Guests must use the apartment in accordance with its intended purpose and with the principles of good neighbourly conduct.
2. In the event of a serious breach of these Rules, the owner has the right to refuse further service and require the Guest to leave the apartment without a refund for the unused part of the stay.
3. Matters not covered by these Rules are governed by Polish law.

1-bedroom apartment – up to 2 guests (26 m²)

• 1 large double bed
• Free WiFi
• En-suite bathroom (towels and basic toiletries)
• Balcony overlooking the garden, the forest and the stream
• Fully equipped kitchenette (dishwasher, oven, induction hob, microwave, capsule coffee machine, kettle, toaster) shared with one other apartment (separate fridge)
• Access to the shared terrace and barbecue area
• Access to the sauna with a cold plunge barrel, for an extra charge

2-bedroom apartment – up to 4 guests (40 m²)

• Bedroom 1: 1 large double bed, 1 sofa bed
• Bedroom 2: 1 sofa bed
• Free WiFi
• En-suite bathroom (towels and basic toiletries)
• Balcony overlooking the garden and the forest
• Fully equipped kitchenette (dishwasher, oven, induction hob, microwave, capsule coffee machine, kettle, toaster) shared with one other apartment (separate fridge)
• Access to the shared terrace and barbecue area
• Access to the sauna with a cold plunge barrel, for an extra charge

Premium 1-bedroom apartment with a large sofa bed – up to 4 guests (80 m²)

• Bedroom with a large double bed, plus a double sofa bed
• Free WiFi
• Bathroom in the apartment (towels and basic toiletries)
• Private dining room with a fully equipped kitchen (dishwasher, oven, induction hob, microwave, capsule coffee machine, kettle, toaster)
• Living room opening onto a private terrace overlooking the garden and the forest
• 60" flat-screen TV
• Separate entrance
• Access to the shared terrace and barbecue area
• Access to the sauna with a cold plunge barrel, for an extra charge

Arnika Apartamenty is located in the picturesque village of Skrzynka, in the heart of the Kłodzko Land – a region full of mountain trails, spa towns, historic sites and remarkable natural attractions. It is an ideal base both for lovers of active holidays and for anyone looking for quiet relaxation surrounded by nature.

Nearby

Lądek-Zdrój

one of the oldest spa towns in Poland, known for its beautiful architecture, the Spa Park and its historic spa buildings. We recommend the historic Viennese café “Albrechtshalle”, right next to the “Wojciech” spa house. The arboretum is also perfect for a quiet walk.

Radochowska Cave

a remarkable attraction near Lądek-Zdrój. A visit takes you into a fascinating underground world and the history of one of the most interesting caves in the region.

Błędne Skały

a unique rock labyrinth in the Stołowe Mountains National Park. Its narrow passages and fanciful rock formations delight children and adults alike.

Szczeliniec Wielki

the highest peak of the Stołowe Mountains, with some of the most beautiful viewpoints in the Sudetes. The trail leads through extraordinary rock formations and scenic terraces.

Złoty Stok Gold Mine

a fascinating underground tourist route where you can learn about the history of gold mining, see an underground waterfall and ride a mining train.

Międzygórze and the Wilczka Waterfall

a charming mountain village known as the “Pearl of the Sudetes”. See the picturesque Wilczka Waterfall, stroll among historic villas and set off on one of the nearby trails.

Bear Cave in Kletno

one of the most beautiful caves in Poland, famous for its impressive dripstone formations and the remains of Ice Age animals discovered there. It is very popular, so booking your visit in advance is recommended.

Śnieżnik Massif

a great place for hikers. Many trails lead through beautiful forests and mountain meadows, and the summit of Śnieżnik offers wide views across the Sudetes.

Czarna Góra

a popular destination in every season. In summer it is great for hiking and cycling, and in winter it offers well-prepared ski slopes.

Zieleniec

ideal for skiers, with many well-prepared ski runs.

Kłodzko

a town famous for the monumental Kłodzko Fortress, its picturesque market square and an underground tourist route. A great idea for a full-day trip.

The Kłodzko Land also offers many hiking and cycling routes, viewpoints, spa towns and attractions for families with children. Thanks to its convenient location, Arnika Apartamenty is an excellent base for exploring the most beautiful corners of Lower Silesia.

Further afield

Sky Bridge 721 (Czech Republic)

the world's longest pedestrian suspension bridge, 721 metres long. Crossing it is an unforgettable experience with spectacular views of the Czech mountains.

Adršpach Rock Town (Czech Republic)

an extraordinary labyrinth of monumental sandstone rocks, gorges, lakes and waterfalls. One of the most beautiful natural sites in Central Europe, perfect for a full-day trip.

Sky Walk – Dolní Morava (Czech Republic)

an impressive wooden observation tower with viewing terraces and a slide. One of the most popular attractions on the Czech side of the border, ideal for families with children and for lovers of mountain panoramas.